Practice Charter

Practice Standards

These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask if you are unsure of anything.

Our Responsibility to you

We are committed to giving you the best possible care. People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors or nurses' names are indicated on their surgery doors.

Test Results

If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment. If no further appointment is needed at this time, we will advise you when and how to obtain the results.


Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.

Health Promotion

The practice will offer patients advice and information on steps they can take to promote good health and avoid illness and also self-help which can be undertaken without reference to a clinician in the case of minor ailments.

Health Records

You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times. If a clinician wishes to refer you to see another health professional, only information relevant to the referral will be disclosed.

Electronic Patient Records

Today, electronic records are kept in all the places where you receive healthcare. These places can usually only share information from your records by letter, email, fax or phone. At times, this can slow down your treatment and mean information is hard to access.

Your care service, however, uses a unique computer system called SystmOne that allows the sharing of full electronic records across different healthcare care services. 

There are two options:

You can choose to share your electronic record with other care services.

You can choose not to share your electronic record with other care services.

How Is My Decision Recorded?

SystmOne has two settings to allow you to control how your medical information is shared:

  1. Sharing OUT - This controls whether your information entered at this service can be shared with other NHS services (ie made shareable).
  2. Sharing IN - This controls whether information that has been made shareable at other NHS care services can be viewed by this care service or not (ie shared in).

How Does This Work?

Imagine you’re receiving care from three different NHS services: your GP, a District Nurse and a smoking clinic. You want your GP and nurse to share information with each other and you want both of them to know your progress at the smoking clinic. However you don’t want the smoking clinic to see any of your other medical information.

Your sharing settings would be:

The GP can share information IN and OUT
The district nurse can share IN and OUT
The smoking clinic can only share information OUT but not IN

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